PRE-INFORMATION FORM
PRE-INFORMATION FORM
1. SUBJECT
This Pre-Information Form regulates the rights and obligations of the parties regarding the sale and delivery of the product(s) ordered by the BUYER from the SELLER through the website.
By confirming this form electronically, the BUYER acknowledges that they have been informed about the basic characteristics of the product(s), total sales price, payment method, delivery conditions, and potential additional costs such as shipping or taxes.
By confirming the order, the BUYER accepts the obligation to pay the order amount together with any applicable shipping fees, taxes, or additional costs.
2. SELLER INFORMATION
Company Name: {saticiunvan}
Address: {saticiadres}
Phone: {saticitelefon}
Fax: {saticifax}
Email: {saticimail}
3. BUYER INFORMATION
Name: {aliciad} {alicisoyad}
Delivery Address: {teslimatadresi}
Phone: {alicitelefon}
Email / Username: {alicimail}
4. PRODUCT INFORMATION
The essential characteristics of the product(s) (type, quantity, model, dimensions, and specifications) are available on the SELLER's website.
All products are displayed with detailed photographs and descriptions.
Each tonewood product sold by Tonewood Turkey is unique and individually photographed.
The total price including taxes (if applicable) is shown below.
{urunbilgileri}
Shipping Cost: {kargo}
Payment Method: {odemesekli}
{odemetablosu}
Delivery Address: {teslimatadresi}
Recipient: {aliciad} {alicisoyad}
Billing Address: {faturaadresi}
Order Date: {tarih}
Shipping Method: {kargoadi}
Shipping costs are paid by the BUYER unless otherwise stated.
5. GENERAL TERMS
The BUYER confirms that they have read and understood the product information, pricing, payment conditions, and delivery details provided on the website before placing the order.
Each product will be delivered within a reasonable shipping time depending on the destination country and shipping carrier.
The SELLER agrees to deliver the product(s) in accordance with the specifications stated on the website and free from defects.
If the ordered product becomes unavailable, the SELLER will inform the BUYER and may offer an equivalent product of equal quality and price.
If delivery becomes impossible due to unforeseen circumstances, the SELLER will notify the BUYER and refund the full payment.
If payment is not completed or canceled by the payment provider, the SELLER is not obligated to ship the order.
6. RIGHT OF WITHDRAWAL / RETURNS
The BUYER has the right to request a return within 30 days after receiving the product.
To exercise the right of return, the BUYER must notify the SELLER via email.
Returned products must:
• be unused
• be in original condition
• include original packaging and accessories
If the product has been used or damaged by the BUYER, compensation may be required.
Refunds will be processed within 14 days after the returned product is received.
7. PRODUCTS NOT ELIGIBLE FOR RETURN
Returns may not be accepted for:
• customized products prepared specifically for the buyer
• products damaged by misuse
• products that have been altered or modified after delivery
8. PRIVACY AND DATA PROTECTION
The SELLER respects the privacy of its customers.
Personal data collected through the website may include:
• name
• address
• phone number
• email address
• payment information
This information is used only for:
• processing orders
• shipping and delivery
• customer service
• legal obligations
The SELLER does not sell or share personal data with third parties except when necessary for payment processing or shipping.
FINAL PROVISIONS
If an order is canceled or the contract is terminated, refunds will be processed within 14 days using the same payment method used during purchase.
Processing time for refunds may vary depending on the buyer's bank or payment provider.
Customers may contact the SELLER using the contact information above for any questions, complaints, or requests related to their order.
By confirming this form electronically, the BUYER acknowledges that they have read and accepted all terms and conditions stated above